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If you have any complaints, queries or comments we would like to hear from you. You can contact us by:


At BTVC we believe that everyone should be treated fairly;

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please phone 0117 981 2929 or via their website. This is NICEIC we use.

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