One call does it all
In November 2015, Hotpoint issued a safety warning in regards to the following makes of tumble dryers: Indesit, Hotpoint and Creda. BTVC has been awarded the contract to carry out the modifications on the faulty dryers.
BTVC has carried out these modifications in areas such as Edinburgh, Lothian’s, Borders, Newcastle, Shetland, Glasgow and the Isle of Lewis.
While being away our engineers have experienced lots problems that can make these modifications a challenge, for example;
•Wi-Fi – poor service
•Mobile signal – lack of service
How we overcome these?
•Our office staff liase with hotel management in order for our engineers to have correct information and job cards printed out on a day to day basis.
•Morning meetings with all staff to discuss potential issues whilst out on the road.
•Office staff speak with our customers to ensure they are aware of the visit and gain vital information on locating some of the harder to reach properties.